In December 2024, our teams successfully transitioned to a new Regional Health Information System—Lumeo—to improve how we deliver care. With Lumeo now fully implemented, patient electronic medical records flow seamlessly among six healthcare organizations: Brockville General Hospital, Kingston Health Sciences Centre, Lennox & Addington County General Hospital, Perth Smiths Falls District Hospital, Providence Care, and Quinte Health.
This system helps doctors, nurses, and other healthcare staff track your care, share information quickly, and ensure you receive the best, most up-to-date treatment.
Now that Lumeo is in place, we continue to focus on providing safe, coordinated, and high-quality care across our partner organizations. Thank you for your continued support as we move forward with Lumeo.
Learn more about this partnership here.
Frequently Asked Questions:
What is a health information system?
A Health Information System (HIS) is a single electronic health record system for your care in hospitals and other healthcare organizations across the region. It gives your healthcare teams across our region access to your medical history, without you having to remember and repeat this information at every visit. Your healthcare providers will be able to use the system to easily add information about your appointments, your treatments and your test results. Our HIS is called Lumeo.
- Secure, shared access to electronic medical records across six partner organizations
- Timely access to results, appointments, and health histories
- Less time repeating health histories, more time for care
Lumeo also gives you access to your medical record through our HealtheLife Portal! You’ll be able to view your medical history, treatments, and appointments, and add important information such as new medications or allergies. The HealtheLife Portal will be available later in 2025.
What will be different at my visit?
- We’ll spend less time asking you to repeat your health history and more time talking about you and your care
- You may notice more technology being used at your appointment, such as mobile workstations, smart phones and barcoding equipment. This technology is secure and helps us capture your information directly into your medical record.
- Clinical practices (the way things are done) will be more standardized across the southeast region, so you’ll know what to expect at your appointment.
- You’ll be able to review your appointments, treatments, test results and medications prescribed through our Lumeo HealtheLife portal (available later in 2025).
- If you are a caregiver, you may be able to access information about your loved one’s appointment through the HealtheLife Portal.
Will the hospitals be completely paperless?
There will still be some paper, such as documents that come from outside the hospital. These documents will be scanned into the system to become part of your medical record.
Will information from my family doctor be included in the new system?
Not at this time, but you can enter information such as allergies and medications when the Healthelife portal is live.
How secure is the system and my medical information? The system is being built by Oracle Health, a company that has significant experience building secure medical records systems. The Lumeo system will have strict adherence to privacy and security standards, along with 24 /7 monitoring and support.