Quinte Health is committed to providing exceptional care and we welcome opportunities to hear about your experiences while under our care. Understanding your experiences will allow us to learn what we are doing well and where we can improve.
We Welcome Your Feedback
If you have questions, feedback or a concern about the care you or your family member is receiving, your health care team needs to know. Please don’t hesitate to initiate a discussion with a member of your care team or the clinical manager.
If, after speaking to your health care team or the manager you feel your case requires further attention, we invite you to contact our Patient Experience Specialist. You may do so by telephone, letter, or by clicking here. The Patient Experience Specialist endeavours to acknowledge the receipt of feedback within two business days. If you do not receive return communication from the Patient Experience Office within this timeline, please feel welcome to reach out again by telephone or direct email to email@example.com. Please note, the timelines for correspondence by letter / mail may be prolonged due to factors that are outside our control.
Please note that the Patient Experience Specialist cannot provide health-related advice or guidance.
Quinte Health uses patient discharge surveys to obtain general data and quick feedback on aspects of the patient experience. If you were recently a patient at a Quinte Health hospital and have a few minutes to spare, we would sincerely appreciate it if you could share your thoughts.
Please note these surveys are not designed to capture data related to outpatient appointments. As always, if you wish to provide more detailed feedback about your hospital experience than the surveys permit or have questions, please get in touch with the Patient Experience Office.
Patient Experience Contact
Quinte Health – Belleville General Hospital
Attn: Patient Experience Specialist
265 Dundas Street East
Phone: (613) 969-7400 x 2033
Toll Free: 1-800-483-2811
Regular business hours are Monday – Friday, 8 a.m. – 4 p.m.
To follow-up on your concern, our Patient Experience Specialist will contact you to explain our process, which includes obtaining your consent and some additional information, as well as describing a likely timeline. Our process is open and transparent. We will keep you informed at appropriate intervals about the progress of the investigation.
If you would like to tell us about a positive experience that you received while under our care, please click here to make a submission.
If other accessible formats or communication supports are required, please call our Patient Experience Specialist at the number listed above to make alternate arrangements.