Quinte Health is committed to providing exceptional care and we welcome opportunities to hear about your experiences while under our care. Understanding your experiences will allow us to learn what we are doing well and where we can improve.
We Welcome Your Feedback
If you have questions or feedback about the care you or your family member is receiving, your health care team needs to know. Please don’t hesitate to initiate a discussion with a member of your care team, or the clinical manager.
If you have any difficulties communicating or connecting with the care team or clinical manager, or do not understand how a concern has been addressed, you are welcome to contact the Patient Experience Office for further assistance. You may do so by telephone, letter, email to feedback@quintehealth.ca, or by clicking here. The Patient Experience Specialist endeavours to respond to, or otherwise action communication as appropriate, within two business days. If you do not receive return communication from the Patient Experience Office, a member of the care team, or the clinical manager within this timeline, please feel welcome to reach out to the office again by telephone or email. Please note, the timelines for correspondence by letter / mail may be prolonged due to factors that are outside our control.
The Patient Experience Specialist cannot provide health-related advice or guidance.
The Patient Experience Office appreciates that questions and concerns can be accompanied by stress, frustration, distrust, and other complex emotions. Please remember that Quinte Health expects communication between patients / care partners / family members and members of the patient care team to remain mutually respectful, so that patients and their loved ones can feel heard and supported, and our professionals are able to work with them to fulfill their duties and deliver the best patient and family-centred care and services they can.
Quinte Health uses patient discharge surveys to obtain general data and quick feedback on aspects of the patient experience. If you were recently a patient at a Quinte Health hospital and have a few minutes to spare, we would sincerely appreciate it if you could share your thoughts.
Please note these surveys are not designed to capture data related to outpatient appointments. As always, if you wish to provide more detailed feedback about your hospital experience than the surveys permit or have questions, please get in touch with the Patient Experience Office.
Patient Experience Contact
Quinte Health – Belleville General Hospital
Attn: Patient Experience Specialist
265 Dundas Street East
Belleville, Ontario
K8N 5A9
Phone: (613) 969-7400 x 2033
Toll Free: 1-800-483-2811
Email: feedback@quintehealth.ca
Regular business hours are Monday – Friday, 9 a.m. – 3 p.m.
When an experience or inquiry requires review, our Patient Experience Specialist will contact you to explain our process, and will require patient consent and some additional information to proceed. The Patient Experience Office endeavours to have all case files resolved / closed within 30 days, but will keep you informed at appropriate intervals about the progress of the experience review. If you have a question about an in-progress experience review, you are welcome to follow up with the Patient Experience Office by phone or email for an update.
If you would like to tell us about a positive experience that you received while under our care, please click here to make a submission.
If other accessible formats or communication supports are required, please call our Patient Experience Specialist at the number listed above to make alternate arrangements.