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Care Standards


Quinte Health’s Care Standards

Quinte Health Standards support and create an environment that offers patients and their families a clear understanding about the care they can expect and the integrity of the services available to them. The standards provide a framework for family-centred care where health care professionals, patients and families work together towards common goals.

At Quinte Health the services we provide to the people in our communities are guided by the following standards of care.

Healing Relationships

We anticipate the needs of our communities and offer responsive services that are accessible in a variety of ways.

Customized Care

We listen to people, respecting their values and beliefs and offer care that is individualized to their unique circumstances.

Patient Control

We follow our patients’ lead when it comes to planning care, recognizing that timely information supports patients when making important decisions.

Shared Knowledge

We encourage our health care providers to consult and collaborate, exchanging information in order to enhance the delivery of care.

Evidence-Based Decision-making

We believe that the foundation for quality patient care is a consistent plan based on current research, standards, and best practices.

Safety and Transparency

We provide safe and effective healthcare services, encouraging dialogue about our hospital performance and delivery of services.